RETURNS
We work on a no return and refund policy for all items.
Only exception being, if the product is received damaged and the same is brought to our notice within 48 hrs, along with supporting images of the damaged good.
If 48 hrs have gone by since delivery, we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase.
Returns
To return your product you need to opt any of the 2 options below:
1. Self ship the product to:
Enfrien Technologies and Solutions Pvt Ltd.
Unit 4, West Gate Manor, 93, R V Road, Basavanagudi, Bengaluru, Karnataka 560004
Ph: +91 80 41138441/ 41205628.
Note: Receipt of courier to be shared for reimbursement which should not exceed more than 15% of the product value
or
2. We will provide you return shipping label which needs to be attached to the return package. So that we can arrange the return pickup for the same.
Exchanges
We only exchange items if they are received defective or damaged and after immediate intimation (within 48hrs of delivery) on the receipt of the product. If you need to exchange it for the same item, send us an email at support@enfrien.com
Delivery and Shipping
The products are typically dispatched within 4-5 Working days of order confirmation depending on your destination,incase the product is unavailable we take 2-3 weeks to source the same. Once the product is dispatched for delivery we will notify you of the same.
Cancellation
Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return policy.
Only exception being, if the product is received damaged and the same is brought to our notice within 48 hrs, along with supporting images of the damaged good.
If 48 hrs have gone by since delivery, we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase.
Returns
To return your product you need to opt any of the 2 options below:
1. Self ship the product to:
Enfrien Technologies and Solutions Pvt Ltd.
Unit 4, West Gate Manor, 93, R V Road, Basavanagudi, Bengaluru, Karnataka 560004
Ph: +91 80 41138441/ 41205628.
Note: Receipt of courier to be shared for reimbursement which should not exceed more than 15% of the product value
or
2. We will provide you return shipping label which needs to be attached to the return package. So that we can arrange the return pickup for the same.
Exchanges
We only exchange items if they are received defective or damaged and after immediate intimation (within 48hrs of delivery) on the receipt of the product. If you need to exchange it for the same item, send us an email at support@enfrien.com
Delivery and Shipping
The products are typically dispatched within 4-5 Working days of order confirmation depending on your destination,incase the product is unavailable we take 2-3 weeks to source the same. Once the product is dispatched for delivery we will notify you of the same.
Cancellation
Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return policy.