Are Payments Secure?
The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.
I Placed an Order. Can I Cancel It?
Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return policy.
When Will I receive the Product I Have Purchased?
Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. On each product sheet on Archiproducts an estimated delivery date is indicated, which takes into account both product production time and shipping time, depending on the destination given. When paying by bank transfer, to the time of delivery indicated in the order summary email, the payment processing time will be added. If your cart includes more than one article, modalities and delivery times may be different for each item. Please always check the shipping time and delivery for each item and inform us promptly of any delivery needs.
I Received Damaged Product. What should I Do?
If upon opening of the packaging, the product you purchased is damaged, send an email to [email protected] within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement.
The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.
I Placed an Order. Can I Cancel It?
Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return policy.
When Will I receive the Product I Have Purchased?
Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. On each product sheet on Archiproducts an estimated delivery date is indicated, which takes into account both product production time and shipping time, depending on the destination given. When paying by bank transfer, to the time of delivery indicated in the order summary email, the payment processing time will be added. If your cart includes more than one article, modalities and delivery times may be different for each item. Please always check the shipping time and delivery for each item and inform us promptly of any delivery needs.
I Received Damaged Product. What should I Do?
If upon opening of the packaging, the product you purchased is damaged, send an email to [email protected] within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement.
